At Solo Stoves Shop, we believe your privacy is as important as the comfort our climate control products provide. This Privacy Policy explains how we collect, use, and protect your personal information when you visit solo-stoves.com and use our services.

1. Information We Collect

To provide you with premium home comfort solutions and ensure secure transactions, we collect the following types of information:

Personal Information

  • Contact Details: Name, email address, phone number, shipping address
  • Payment Information: Credit/debit card details, PayPal account information (processed securely through PCI DSS compliant gateways)
  • Account Information: Username, password, purchase history, preferences

Technical Information

  • Device Data: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, products viewed, time spent on site, click patterns
  • Location Data: General geographic location for currency conversion and shipping purposes

2. How We Use Your Information

We use your information with the same care and precision we apply to crafting our climate control products:

  • Order Processing: To process purchases, arrange shipping, and provide order updates
  • Customer Service: To respond to inquiries and provide personalized support
  • Product Improvement: To enhance our dehumidifiers, air purifiers, and other home comfort products
  • Security: To protect against fraud and unauthorized transactions
  • Marketing: To send relevant product updates and offers (with your consent)
  • Global Operations: To facilitate international transactions with proper currency conversion

3. Data Sharing and Disclosure

We treat your data with the same confidentiality we apply to your financial transactions:

  • Service Providers: We share necessary information with payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of merger or acquisition, customer information may be transferred to the new entity
  • International Transfers: As a global company, data may be processed outside your country of residence, always with adequate protection

We never sell your personal information to third parties.

4. Data Storage and Security

Your financial safety is our top priority, just as it is when you make purchases on our site.

  • Storage Duration: We retain personal data only as long as necessary for business purposes or as required by law
  • Security Measures: We implement industry-standard security including:
    • End-to-end encryption for all sensitive data
    • PCI DSS compliant payment gateways
    • Secure socket layer (SSL) technology
    • Regular security audits and monitoring
    • Access controls and authentication procedures
  • Data Locations: Information is stored on secure servers with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information, including the right to:

  • Access: Request a copy of your personal data we hold
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Restriction: Limit how we use your information
  • Objection: Object to certain processing activities
  • Data Portability: Receive your data in a structured, machine-readable format
  • Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

  • Essential Cookies: Required for site functionality and secure checkout processes
  • Analytical Cookies: Help us understand how customers use our site to improve our products and services
  • Marketing Cookies: Used to show relevant advertisements (with your consent)
  • Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality.

7. International Data Transfers

As a company with “global reach and local care,” we may transfer and process your information outside your home country. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Children’s Privacy

Our products and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: Solo Stoves Shop, 1256 Collins Avenue, Columbus, US 43212

We’re committed to resolving any concerns promptly and effectively, providing the same level of care we extend to all our customer interactions.

Thank you for trusting Solo Stoves Shop with your home comfort needs and your personal information. We value the opportunity to serve you with the same reliability and security we build into every product we offer.