Term and Conditions

Welcome to Solo Stoves Shop! These Terms and Conditions govern your use of our website and services. By accessing solo-stoves.com and making a purchase, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using Solo Stoves Shop (“we,” “us,” or “our”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.

2. User Responsibilities

2.1 Account Registration

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

2.2 Prohibited Activities

You may not:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use our products in a manner that violates safety standards

3. Products and Services

3.1 Product Description

We specialize in premium climate control products including:

• Dehumidifiers
• Evaporative Coolers
• Heating & Cooling Parts & Accessories
• Home Air Purifiers
• Humidifiers
• Indoor Space Heaters
• Stoves & Fireplaces

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Product Use and Safety

You agree to:

• Read and follow all product manuals and safety instructions
• Use products only for their intended purpose
• Ensure proper installation and maintenance
• Keep products away from children and pets when appropriate

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days after payment confirmation. You will receive:

• Order confirmation email
• Shipping confirmation with tracking information

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are in US dollars. You are responsible for any customs duties, taxes, or fees imposed by your country.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days)

5.2 Delivery Areas

We ship globally except for some Asian countries and remote regions. Delivery times are estimates and may vary due to:

• Customs processing
• Weather conditions
• Other factors beyond our control

5.3 Risk of Loss

All items purchased from Solo Stoves Shop are delivered by independent carriers. Risk of loss passes to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible:

• Product must be in original packaging with all accessories
• Product must be in new, unused condition
• Original receipt or proof of purchase required

6.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned once opened:

• Heating & Cooling Parts & Accessories (if removed from packaging)
• Home Air Purifiers (if filters have been installed)
• Opened humidifier water treatment cartridges or filters

6.3 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your return. Please note:

• Original shipping fees are non-refundable
• Return shipping costs are customer’s responsibility
• Refunds are issued to original payment method

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, and images, is the property of Solo Stoves Shop and protected by copyright laws.

7.2 Trademarks

“Solo Stoves Shop” and our logo are trademarks of our company. You may not use these without our written permission.

7.3 License

We grant you a limited license to access and make personal use of this website. This license does not include:

• Any resale or commercial use
• Collection and use of product listings or descriptions
• Derivative use of this website or its contents

8. Limitation of Liability

8.1 Product Liability

Solo Stoves Shop’s liability for any claim arising from product use shall not exceed the purchase price of the product.

8.2 Indirect Damages

We shall not be liable for any indirect, incidental, or consequential damages arising from:

• Product misuse or improper installation
• Failure to follow product instructions
• Unauthorized modifications to products

8.3 Warranty Disclaimer

Products are sold “as is” without any warranties, express or implied, except as provided in manufacturer warranties.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio, United States. Any disputes shall be resolved in the courts of Columbus, Ohio.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use constitutes acceptance of modified terms.

12. Contact Information

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Thank you for choosing Solo Stoves Shop for your home comfort needs. We are committed to providing you with quality products and exceptional service.